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The Settings item near the top of the sidebar controls how money leaves your account: your payment PIN, where fees are charged, where settlements go, credit alerts and your support email.
Pila dashboard business settings page

The business Settings page

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Change your payment PIN

Your payment PIN authorises money leaving your account.
1

Open Change Payment PIN

Under Payment PIN, select Change Payment PIN.
2

Enter your current PIN

In the Current PIN field.
3

Enter the new PIN twice

In New PIN and again in Confirm New PIN.
4

Confirm

Select Confirm PIN Change. The button becomes active once all three fields are filled.
Change payment PIN form

Changing your payment PIN

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Forgot your PIN

1

Expand Forgot PIN

Select Forgot PIN.
2

Reset it

Select Reset PIN and follow the prompts to set a new one.
Forgot PIN reset flow

Resetting a forgotten PIN

Keep your PIN private. Anyone with your dashboard login and payment PIN can send money from your account. Change it whenever someone with access leaves your team.

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Charge source

Charge source decides where Pila takes its fees from. Select Charge Source and choose an option.
Charge source setting

Choosing where fees are charged

If you switch to User Wallet, fees will reduce your customers’ balances. Tell them before you change it.

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Settlement account

1

Open the setting

Under Payout Settings, open Choose where to settle account.
2

Pick an account

Choose the account you want settlements paid into.
3

Save

Select Save Changes.
If settlement is unset, collections accumulate in your Pila balance instead of sweeping to your bank. That is fine if you are funding payouts from the same pool — just make it a deliberate choice.

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Credit alerts

Under Notification Settings, turn on Email Notification to get an email each time money is credited. Turn it off to stop them. To choose which team members get balance alerts, see Email notifications.
Useful while you are getting started and want confirmation that collections are landing. Once you are processing volume, switch to webhooks and turn this off — otherwise it becomes noise nobody reads.

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Support email

Under Email Settings, enter the address your team monitors in Support Email, then select Save Email. Use a shared inbox, not a personal address.

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Checklist before going live

1

Set a payment PIN

Manual transfers will not go through without one.
2

Choose a charge source

Decide whether fees come from your pool account or from customer wallets.
3

Choose a settlement account

Decide whether collections sweep to your bank or stay in your Pila balance.
4

Set a monitored support email

A shared inbox your team actually watches.
5

Subscribe your live webhooks

Configured separately from sandbox. See Webhooks.