How do I go live?
How do I go live?
Complete both steps under Settings → Company verification: identity/business verification, then the SLA. Then use the switch in the top bar. See Company verification.
Does anything I do in sandbox cost money?
Does anything I do in sandbox cost money?
No. Sandbox runs on test data and no real funds move.
Why are my available and ledger balances different?
Why are my available and ledger balances different?
Transactions still being processed can count toward one balance before the other. The available balance is what you can spend now. See Overview.
Where does my settlement go?
Where does my settlement go?
To the account you choose under Business settings → Settlement account. See Business settings.
How do I prove a payment to a recipient?
How do I prove a payment to a recipient?
Open the payout and select Download Receipt. For interbank traces, share the Session ID from the transaction’s details. See Payouts.
Who should hold the private API key?
Who should hold the private API key?
Only your server. If you think it has leaked, select Generate New Keys on the Configuration page and update your integration.
My webhook isn't arriving. What should I check?
My webhook isn't arriving. What should I check?
Open the webhook’s details, select Send test, then check Recent deliveries for
Failed or Retry entries. See Webhooks.How do I see who changed a setting?
How do I see who changed a setting?
Open Logs → Audit Logs, filter by member or date, and open the entry for device and IP details. See Logs.
My transfer says PROCESSING. Did it go through?
My transfer says PROCESSING. Did it go through?
Not yet. It has been accepted and is with the receiving bank. Wait for the webhook or check the transaction, and do not re-send — retrying a transfer that later settles means paying twice.