> ## Documentation Index
> Fetch the complete documentation index at: https://api-docs.trypila.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Short answers to the questions that come up most about the Pila dashboard.

<AccordionGroup>
  <Accordion title="How do I go live?">
    Complete both steps under **Settings → Company verification**: identity/business verification, then the SLA. Then use the switch in the top bar. See [Company verification](/dashboard-guide/account/company-verification).
  </Accordion>

  <Accordion title="Does anything I do in sandbox cost money?">
    No. Sandbox runs on test data and no real funds move.
  </Accordion>

  <Accordion title="Why are my available and ledger balances different?">
    Transactions still being processed can count toward one balance before the other. The available balance is what you can spend now. See [Overview](/dashboard-guide/home/overview).
  </Accordion>

  <Accordion title="Where does my settlement go?">
    To the account you choose under **Business settings → Settlement account**. See [Business settings](/dashboard-guide/home/settings#settlement-account).
  </Accordion>

  <Accordion title="How do I prove a payment to a recipient?">
    Open the payout and select **Download Receipt**. For interbank traces, share the Session ID from the transaction's details. See [Payouts](/dashboard-guide/home/payouts#view-a-payout-and-download-a-receipt).
  </Accordion>

  <Accordion title="Who should hold the private API key?">
    Only your server. If you think it has leaked, select **Generate New Keys** on the [Configuration](/dashboard-guide/developers/configuration) page and update your integration.
  </Accordion>

  <Accordion title="My webhook isn't arriving. What should I check?">
    Open the webhook's details, select **Send test**, then check **Recent deliveries** for `Failed` or `Retry` entries. See [Webhooks](/dashboard-guide/developers/webhooks).
  </Accordion>

  <Accordion title="How do I see who changed a setting?">
    Open **Logs → Audit Logs**, filter by member or date, and open the entry for device and IP details. See [Logs](/dashboard-guide/logs).
  </Accordion>

  <Accordion title="My transfer says PROCESSING. Did it go through?">
    Not yet. It has been accepted and is with the receiving bank. Wait for the webhook or check the transaction, and do not re-send — retrying a transfer that later settles means paying twice.
  </Accordion>
</AccordionGroup>

Still stuck? See [Support](/support) for how to reach the team and what to include.


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